Wine Making
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Conflict Of Interest
   
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One of the most insidious traps in the world of business (or in
any other place for that matter) is this thing called a
"conflict of interest". The conflict produces a situation
whereby your decision to do or not do something is swayed by
other or outside interests. In other words, you need to make a
business decision, and your decision is changed (or appears to
have been changed) based upon something other than what's going
on at your job.
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Sometimes these conflicts are completely and totally obvious. InThe Wine Accessory Gift: From Corkscrews to Bottle Openers
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our company we are all forbidden to accept any gifts from any
vendor. In fact, this policy is brutally enforced by suspension
and possible termination. Why? Well, let's say a buyer has to
purchase a million dollars worth of product and he receives
"gifts" from various competing vendors. Is he making decisions
that are in the best interest of the company or is he simply
repaying that "special" vendor who gave him a trip to Hawaii?
There are many ways that conflicts of interest appear. Sometimes
they are hobbies, sometimes gifts from people, sometimes simply
having an agenda other than that of the company.
I've found that a person with a hobby is a person with what is
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when I was just seventeen years old, I managed a liquor store.
My boss was a German U-boat commander from World War II, and he
loved German wine. We had German wines all over the place. The
stuff never sold, not a single bottle, but regardless we had the
bottles everywhere. I distinctly remember having to dust them
constantly. I used to wonder why we carried these dogs, but no
longer. The boss had a hobby. He liked German wines, and in
spite of the fact that each bottle on the shelf was wasted money
(and a lot of it, these bottles were not cheap) he continued to
purchase them. This part of the business was actually his hobby.
A more obvious conflict is the one between an auditor from an
outside firm and the auditor's firm. Let's say you hire Joe from
XYZ company to audit your books. You hire lots of people from
this company to perform audits all of the time. Since the
auditing firm makes money from your business, there is an
apparent conflict of interest here - an auditor which finds
problems may find himself out of a job. This conflict becomes
even greater if the auditing firm gets follow-up work based upon
the results of the audit. That's why intelligent managers make
it very clear to their auditing firms that they understand this
natural conflict. These managers also MUST make it clear that
they expect unbiased results, and attach severe penalties for
improprieties.
A boss who hires a friend or relative is also guilty of a
conflict of interest - in fact, the boss will find this conflict
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circumstances, employees will never respect the boss who
performed this hiring or the employee who was hired. In this
instance, even if there is no conflict of interest, the
appearance is so strong that it cannot be overcome.
I remember at one job the boss (and owner) hired his wife as the
secretary for the company. She was soon promoted to a vice
president. This cause no end of problems at our company. Several
other competent people were passed over for the promotion, which
created a huge amount of bad feelings among the staff. Every
decision that she made was questioned, and after that no one
really trusted the owner anymore. In this case the problem was
not that she was hired or even promoted - the problem as that
the boss promoted his own wife. If she had earned her way up and
been promoted (or not) by other managers based upon her merit,
then the conflict could have been avoided.
I've seen people in situation where they had to make a decision
and took into account "what was best for their career" or made
the decision that would give them the best raise or bonus. There
is nothing wrong with pursuing a career or working towards
better pay, but decisions must be made which are best for the
company and which are ethical. Period. Thus, if there is a
choice between a good decision for my company or a good decision
for my career, then the company wins every time. And in the long
term, this is the best decision for any career.
Good employees and good managers avoid situations like these as
if their lives depended on it. A conflict of interest, apparent
or otherwise, is never a good thing. Decisions must be made
based upon facts and must be made to the advantage of the
company to which you work for (and owe your allegiance). The
most ethical thing to do is to make decisions which fulfill the
goals of the company, and not which fulfill your own personal
agenda.
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